General Returns Policy
You may return new, unopened items sold and fulfilled by ColureHairCare.com within 15 days of delivery for a full refund less freight charges. Items should be returned in their original product packaging. We'll pay the return shipping costs if the return is a result of our error. Simply call 888-COLURE1 for a return authorization number.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are Not Returnable
Colure Hair Care LLC. does not accept returns of the following items:
- Items that are returned more than 15 days after delivery.
- Items purchased from sellers other than ColureHairCare.com
- Any item that has obvious signs of use.
- Any item not returned in the condition it was received.
If you received a faulty or incorrect item and need to exchange it please contact us immediately at 888-COLURE1. If you wish to exchange an item for a different one, please return the original item within 15 days as per the instructions above under "General Return Policy" and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.